Your account Step 29 of 35

Get help from support

Send a support request from inside the app, with your organisation, role and plan attached, and follow your requests until they're answered.

Updated

Help and support, in the left sidebar, sends a message to our support team from inside the app. Everyone in the organisation has it, whatever their role.

Help and support: contact support, and your requests

Contact support

  1. Choose what it’s About: A question, Something isn’t working, Reports or data, DNS records, Billing, A feature request or Something else.
  2. Give it a Subject and say What’s happening.
  3. Choose Send.

We see which account this is about, your role and plan, so there’s no need to include them. The page says Sent. We’ll reply to your email address. A person reads it.

Never send passwords or API keys. We never need them.

Your requests

Your requests lists what you’ve sent from this organisation, with the date, the subject and whether it’s open or closed.

Without signing in

If you can’t sign in, use the contact form on this site. Check the status page first if the app isn’t responding.

Next

Service status.

Stuck? Reply to any email DMARCLoop sends, or contact us — a person reads it.